Discovery Plus is an on-demand streaming platform that offers a wide range of content, including documentaries, reality shows, and original programming. Its popular service has gained a significant following due to its unique content, affordability, and accessibility. However, users may need help with the service that prevents it from working correctly.
There are several reasons why Discovery Plus may need to be fixed as intended. These issues can range from technical glitches to user errors. In this article, we will explore the most common reasons Discovery Plus may not work and what you can do to resolve them.
Slow or Unstable Internet Connection
A slow or unstable internet connection is one of the most common reasons Discovery Plus may need to be fixed. Streaming platforms require a stable and fast internet connection to deliver content without interruption. If your internet connection is slow or unstable, you may experience buffering, freezing, or other issues while using Discovery Plus.
To resolve this issue, try resetting your modem or router and then restart your device. If this does not work, try switching to a different internet connection, such as a mobile hotspot or an other Wi-Fi network. You may also want to contact your internet service provider (ISP) to troubleshoot any issues with your connection.
Compatibility Issues
Another reason Discovery Plus may not work is compatibility issues with your device. Discovery Plus is available on a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. However, not all devices are compatible with the platform.
To check if your device is compatible with Discovery Plus, visit the platform’s website and check the list of supported devices. You may need to upgrade to a compatible device to access the service if your device is not listed.
Outdated App Version
If you use the Discovery Plus app on your device, you may encounter issues if the app needs to be updated. App developers frequently release updates to fix bugs and improve performance. If you use an outdated app version, you may experience issues while using Discovery Plus.
To resolve this issue, check for updates to the Discovery Plus app in your device’s app store. If an update is available, download and install it to ensure you are using the latest version of the app.
Incorrect Login Information
You may use incorrect login information if you need help logging in to your Discovery Plus account. Ensure you use the correct email address and password to access your account. If you have forgotten your password, you can reset it by clicking on the “Forgot Password” option on the login page.
Billing Issues
Suppose you are experiencing issues with billing, such as being unable to make payments or receiving error messages when attempting to make payments. In that case, there may be an issue with your payment method or account. Ensure that your payment method is up-to-date and you have sufficient funds. If you are still trying to get through, contact Discovery Plus customer support for assistance.
Server Issues
Finally, Discovery Plus may experience server issues that prevent the platform from working correctly. These issues may be temporary and can be resolved by waiting for the platform to fix them. You can check the platform’s official social media accounts or website for any server-issue announcements or updates.
Conclusion
Discovery Plus may not be working correctly due to a range of issues, including slow or unstable internet connections, compatibility issues, outdated app versions, incorrect login information, billing issues, and server issues. By troubleshooting these issues, you can ensure that you can enjoy your favorite content on the platform without interruption. If you are still experiencing issues, contact Discovery Plus customer support for assistance.
Frequently Asked Questions (FAQs)
What devices are compatible with Discovery Plus?
Discovery Plus is available on a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. Some supported devices include Apple devices running iOS 11 or higher, Android devices running version 5.0 or higher, Roku devices, Amazon Fire TV devices, and select smart TVs from Samsung, LG, and Vizio.
To check if your device is compatible with Discovery Plus, visit the platform’s website and check the list of supported devices. You may need to upgrade to a compatible device to access the service if your device is not listed. It’s important to note that some older devices may not be compatible with the platform, so checking the device requirements before subscribing to Discovery Plus is essential.
Can I download content on Discovery Plus?
Discovery Plus allows you to download content for offline viewing on select devices. This feature is available on the Discovery Plus app for iOS and Android devices and on select Amazon Fire tablets. To download content, you need a valid subscription to the platform and an internet connection.
To download content on the Discovery Plus app, select the show or movie you want to download and look for the download icon. The download icon is typically a downward-facing arrow or a cloud icon with a needle. Tap on the icon, and the download will begin. Once the download is complete, you can access the content in the “Downloads” section of the app.
It’s important to note that not all content on Discovery Plus is available for download, and some titles may restrict the number of downloads allowed at a time. Additionally, downloaded content may expire after a certain period and require an internet connection to renew the download license.
Can I cancel my Discovery Plus subscription at any time?
Yes, you can cancel your Discovery Plus subscription at any time. If you signed up for the service through the platform’s website, you can cancel your subscription by logging into your account, selecting “Subscription,” and clicking “Cancel Subscription.” If you signed up through a third-party provider, such as Roku or Amazon, you must cancel through that provider.
It’s important to note that cancelling your subscription will not result in a refund for any unused portion of your subscription period. However, you will continue to have access to the service until your current billing cycle ends.
If you are unsure about cancelling your subscription, you can pause it. This feature allows you to temporarily suspend your subscription without cancelling it completely. You can choose to stay on your subscription for up to 90 days, and during this time, you will not be charged for the service. Once the pause period ends, your subscription will automatically resume, and you will be charged accordingly.
Does Discovery Plus offer live TV channels?
No, Discovery Plus does not offer live TV channels. The platform is focused on providing a library of on-demand content, including exclusive shows, documentaries, and movies. While you cannot watch live TV channels on Discovery Plus, the platform offers live events and specials you can stream as they are broadcasted.
Some live events and specials on Discovery Plus include sports events, award shows, and documentaries. The platform offers live access to channels in select countries like India and the UK. However, this feature has yet to be available in the United States as of 2023.
If you are looking for live TV channels, consider subscribing to a cable or satellite TV service or a live TV streaming service such as Hulu + Live TV or Sling TV. These services offer live access to a variety of channels, including those that air Discovery Channel content.
